Island Hosting - Frequently Asked Questions

When you first sign up with Island Hosting, we will email you an invoice for payment within 14 days, along with all your account setup details. Your hosting starts from the date we send your account details through, and will be renewed according to the plan that you select when you sign up.

We will email an invoice to you approximately 10 - 14 days before your renewal date. Payment needs to be made by the renewal date, or your account may be suspended.

We are currently accepting payment via cheque, money order or Direct Deposit.

Please make out cheques and money orders to Island Hosting , and post to:

Island Hosting
8 Osborne Avenue
Trevallyn TAS 7250

If paying via Direct Deposit, use the following account details:

Name: Island Hosting
BSB: 807 007
A/C: 51437450

Make sure you put your Invoice Number in the description field, so that we know you've paid!

Hide Answer

You can upgrade or downgrade your account easily. Just choose the Plan level that you'd like to upgrade to, and we'll adjust our records to suit the new plan amount. There is no interruption to your hosting services during this upgrade.

So send us an email at ihsales@islandhosting.com.au with the following information -

(1). Your domain name.

(2). Your last invoice number.

Please note - We will make a pro-rata calculation on your next invoice to account for the increase or decrease in plan. For example, if you sign up with a quarterly invoice plan, and upgrade to the next plan level after one month, we will add the difference for the higher plan for two months on to your next invoice.

Similarly, if you downgrade your plan, we will reduce your next invoice by the relevant amount.

Hide Answer

To cancel your account, please send an email to ihsales@islandhosting.com.au with the following information -

(1). Your domain name.

(2). Your last invoice number.

(3). A copy of your welcome email with all your account details.

We will then update our records and delete all files in your account. If you cannot provide us with the above information, we will not delete that account, for obvious security reasons.

IMPORTANT NOTE: Make 100% sure that you have copies of all your files before you submit a request for us to cancel your account. As soon as you submit your request to cancel your account, we update our records and then delete your account from the server you're on.

You may cancel at anytime. If you choose to cancel within 30 days of your registration date, you will receive a 100% refund, unless you are in violation of our Terms of Service, in which case your account will not be refunded. Infringements such as spam & server abuse will result in your account being terminated without notice, and will void the 30 money back guarantee.

All cancellation requests must be initiated by an email sent to ihsales@islandhosting.com.au from the primary contact person on the account who shall provide sufficient identification. Account terms are final and there are no refunds of unused time if the service contract is canceled by client before the regular renewal date. Any cancellation request shall be effective upon receipt unless otherwise requested.

Hide Answer